Our Promise

30 Days.
Love it or exchange it.

We're convinced you'll be happy. But if you're not, we'll make it right.
1

Get in touch.

Contact us within 30 days and let us know what's wrong. We'll do our best to help you get your best brew.

2

Send it back.

If our suggestions don't help, we'll send you a returns label so you can send the product back to us — no hassle.

3

Choose something new.

On receipt, we'll email you a voucher to the value of the returned product plus shipping, so you can choose a different blend.

Outside Australia? We can't generate a returns label internationally, but we have a workaround. Contact us, and we'll sort it out.

Not covered by the guarantee

Teaware and sampler boxes.

Thank you for playing fair.