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30 Days.
Love it or exchange it.
We're convinced you'll be happy. But if you're not, we'll make it right.
1
Get in touch.
Contact us within 30 days and let us know what's wrong. We'll do our best to help you get your best brew.
2
Send it back.
If our suggestions don't help, we'll send you a returns label so you can send the product back to us — no hassle.
3
Choose something new.
On receipt, we'll email you a voucher to the value of the returned product plus shipping, so you can choose a different blend.
Outside Australia? We can't generate a returns label internationally, but we have a workaround. Contact us, and we'll sort it out.
Not covered by the guarantee
Teaware and sampler boxes.
Thank you for playing fair.