Return & Refund POLICY

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choose carefully.

We stand behind every product we make.

Change of mind

We don't normally give refunds if you simply change your mind or make a wrong decision.

Faulty or incorrect goods

You can choose between a refund, exchange, or credit note where goods are faulty, wrongly described, different from a sample shown to you, or don't do what they're supposed to do.

Not happy with your tea?

Our 30 Day Guarantee lets you exchange it — no hassle.

View our guarantee

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Tielka®

Tielka exists for the ritual. The deliberate, protected moment before the noise begins — the cup of tea that anchors the day and quietly rebuilds the person who holds everything together.

Founded 16 years ago in Australia, Tielka is one of the country's most awarded organic tea companies. Every blend is ethically sourced, ACO certified organic, and made without shortcuts.

This tea was made for the first hour. Yours included.

Organic Certification

Tielka's entire tea collection is organic certified. Where possible, ingredients are sourced from Fairtrade producers.

Organic Certification
Australian Certified Organic
ACO Cert. No. 13123
www.aco.net.au

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