Legal

Terms of
Service.

Tielka Pty Ltd ACN 138 694 569 · Governed by the laws of Queensland, Australia.

These Terms of Use govern your use of the Tielka website (www.tielka.com) and form a binding contractual agreement between you and Tielka Pty Ltd ACN 138 694 569. By using the site you acknowledge that you have read and agree to be bound by these Terms. Questions? Contact us.

Licence to use site

We grant you a non-exclusive, world-wide, non-transferable licence to use the site in accordance with these Terms. You may access and use the site in the normal manner and may print one copy of any page for your own personal, non-commercial use.

You must not add any content to the site without our express authorisation. The site contains links to other websites and content added by third parties. We do not endorse, sponsor or approve any such content.

We retain complete editorial control over the site and may alter, amend or cease its operation at any time. The site may be unavailable from time to time, including for maintenance purposes.

Intellectual property

Nothing in these Terms constitutes a transfer of any intellectual property rights. As between you and us, we own all intellectual property rights in the site.

Warranties

By using the site, you represent and warrant that you have the legal capacity to enter into these Terms.

Product descriptions

We endeavour to be as accurate as possible in all product descriptions. However, we cannot warrant that descriptions are complete, reliable, current or error-free. If a product is not as described, your sole remedy is to return it in unused condition.

Liability

To the full extent permitted by law, we exclude all liability in respect of loss of data, interruption of business, or any consequential or incidental damages, and all representations, warranties or terms other than those expressly set out in these Terms.

Where legislation prevents the exclusion of implied warranties, we limit our liability to, at our option:

In the case of goods: replacement or equivalent goods; repair of the goods; or payment of the cost of replacement or repair.

In the case of services: resupply of the services; or payment of the cost of having the services supplied again.

Termination

These Terms terminate automatically if we cease to operate the site. We may otherwise terminate these Terms immediately on notice if you have breached them in any way.

General

You must not assign, sublicense or otherwise deal with any of your rights under these Terms. If any provision is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the remaining provisions. This Agreement is governed by the laws of Queensland, Australia and each party submits to the jurisdiction of the courts of Queensland.

Payment

All products sold by Tielka Pty Ltd are quoted and charged in Australian Dollars. Title in the goods does not pass to you until payment in full has been received by us.

We accept credit cards via a third party payment gateway. All cardholders are subject to validation checks and authorisation by the card issuer. If your payment is refused, you will be notified immediately at checkout.

Returns, exchanges and claims

To claim a refund or exchange, you must:

  • Provide sufficient details of how the products are defective
  • Seek approval from us via email or phone and make the goods available for inspection within 14 days of purchase
  • Not dispose of, damage, lose or destroy the goods
  • Provide proof of purchase
Delivery

All products are shipped using Australia Post. Risk in the products passes from us to you once delivered to the carrier.

Express shipped items should arrive 5–7 days after we receive payment. In rural and regional areas, delivery times refer to the principal township Post Office. Delivery to final destinations may take longer.